Return & Refund Policy

At Cwtch ♡, we want you to love what you carry.

If something isn't right with your order, we're here to help.

1. Eligibility for Returns

We currently accept returns only in the following cases:

• You received a damaged product

• You received the wrong product

• The item arrived with a manufacturing defect

To be eligible for a return, the product must:

• Be unused and unwashed

• Be returned in its original packaging

• Include all tags, accessories, and inserts

• Be reported within 48 hours of delivery

2. Non-Returnable Items

We do not accept returns for:

• Change of mind

• Personal preference

• Incorrect colour expectations due to screen differences

• Products showing signs of use

• Items damaged after delivery

3. How to Request a Return

To initiate a return, please email:

hello@cwtch.fun

Include:

• Your Order Number

• A brief description of the issue

• Clear photographs of the product and packaging

Our team will review your request and respond within 24–48 business hours.

4. Refunds

Once your return is approved and inspected:

• Refunds will be processed to the original payment method

• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

If a replacement product is available, we may offer a replacement instead of a refund.

5. Exchanges

We currently do not offer direct exchanges.

If you receive a damaged or incorrect item, our team will assist you with a replacement or refund, depending on availability.

6. Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, contact us as soon as possible at:

hello@cwtch.fun

7. Contact Us

Questions, thoughts or hugs? ♡

Email: hello@cwtch.fun

Response Time: Usually within 24 hours.

Thank you for supporting a small business and being part of the Cwtch story ♡